Effective Date: December 13, 2024
Last Updated: December 13, 2024
1. Agreement to Terms
By accessing, browsing, or using the WoodHaven website (woodhaven.online), mobile applications, or any of our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.
These terms constitute a legally binding agreement between you and WoodHaven, a furniture manufacturing and retail business located in Houston, Texas.
2. Eligibility and Account Registration
2.1 Age Requirements
You must be at least 18 years old to use our services or make purchases. Users under 18 may only use our website with parental or guardian supervision and consent.
2.2 Account Information
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
3. Products and Services
3.1 Product Information
WoodHaven specializes in handcrafted wooden furniture including but not limited to:
- Dining tables, chairs, and dining room sets
- Living room furniture (coffee tables, entertainment centers, bookshelves)
- Bedroom furniture (bed frames, nightstands, dressers)
- Custom furniture pieces and modifications
- Furniture restoration and repair services
3.2 Product Descriptions and Pricing
We strive to provide accurate product descriptions, specifications, and pricing. However:
- All measurements are approximate due to handcrafted nature
- Wood grain patterns and color variations are natural and expected
- Prices are subject to change without prior notice
- Product availability may vary and is not guaranteed
- Images are representative and actual products may vary
3.3 Custom Orders
Custom furniture orders require:
- Detailed specifications and written agreement
- 50% deposit before production begins
- Final approval of design before completion
- Extended lead times (typically 4-12 weeks)
- Custom pieces are non-returnable unless defective
4. Orders and Purchasing
4.1 Order Process
When placing an order, you represent that:
- You are legally capable of entering into binding contracts
- All information provided is accurate and complete
- You are authorized to use the provided payment method
- You accept responsibility for all charges incurred
4.2 Order Confirmation and Acceptance
Your order constitutes an offer to purchase. We reserve the right to:
- Accept or decline any order at our discretion
- Verify information before processing
- Cancel orders for any reason including stock unavailability
- Limit quantities per customer
- Refuse service to anyone without explanation
4.3 Payment Terms
- Standard Items: Full payment required at time of order
- Custom Items: 50% deposit, balance due upon completion
- Accepted Payment Methods: Credit cards (Visa, Mastercard, American Express), PayPal, bank transfers
- Payment Processing: Handled by secure third-party processors
- Currency: All prices in USD
5. Shipping, Delivery, and Installation
5.1 Shipping Options
We offer various shipping and delivery options:
- Local Delivery: Available within 50 miles of Houston, Texas
- Regional Shipping: Texas and surrounding states
- National Shipping: Continental United States
- White Glove Delivery: Available for select items
- Installation Services: Available for local customers
5.2 Delivery Terms
- Estimated delivery times are not guaranteed
- Risk of loss transfers upon delivery to carrier
- Someone must be present to receive delivery
- Inspect items immediately upon delivery
- Report damage within 48 hours
5.3 Installation Services
Professional installation services include:
- Furniture assembly and setup
- Placement in desired location
- Basic hardware installation
- Cleanup of packaging materials
- 90-day installation warranty
6. Returns, Exchanges, and Warranties
6.1 Return Policy
Standard Items:
- 30-day return period from delivery date
- Items must be in original condition and packaging
- Customer responsible for return shipping costs
- 20% restocking fee may apply
- Refunds processed within 5-10 business days
Custom Items:
- Non-returnable unless defective or not as specified
- Must report issues within 7 days of delivery
- We will repair, replace, or refund at our discretion
6.2 Quality Warranty
We provide a limited warranty covering:
- Structural Defects: 5 years from purchase date
- Finish Issues: 2 years from purchase date
- Hardware: 1 year from purchase date
- Workmanship: 3 years from purchase date
6.3 Warranty Exclusions
Warranty does not cover:
- Normal wear and tear
- Damage from misuse or neglect
- Environmental damage (humidity, temperature)
- Damage during customer transportation
- Modifications made by customer or third parties
7. User Conduct and Prohibited Uses
7.1 Acceptable Use
You agree to use our website and services only for lawful purposes and in accordance with these terms.
7.2 Prohibited Activities
You may not:
- Use our services for any illegal or unauthorized purpose
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Impersonate another person or entity
- Interfere with or disrupt our services
- Harvest or collect user information
- Use automated systems to access our website
- Submit false or misleading information
8. Intellectual Property Rights
8.1 Our Intellectual Property
All content on our website including text, images, logos, designs, and software is protected by:
- Copyright laws
- Trademark protections
- Trade secret laws
- Other intellectual property rights
8.2 License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.
8.3 User-Generated Content
By submitting reviews, photos, or other content, you grant us a perpetual, royalty-free license to use, modify, and display such content for business purposes.
9. Limitation of Liability and Disclaimers
9.1 Service Availability
Our website and services are provided "as is" without warranties of any kind, either express or implied.
9.2 Limitation of Liability
To the maximum extent permitted by law, WoodHaven's total liability shall not exceed:
- The amount paid for the specific product or service
- $1,000 for any single claim or series of related claims
9.3 Consequential Damages
We shall not be liable for any indirect, incidental, consequential, or punitive damages including but not limited to loss of profits, data, or business opportunities.
10. Indemnification
You agree to indemnify and hold harmless WoodHaven, its employees, agents, and affiliates from any claims, damages, losses, or expenses (including attorney fees) arising from:
- Your use of our website or services
- Your violation of these terms
- Your violation of any third-party rights
- Any content you submit or transmit
11. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy, which is incorporated into these terms, explains how we collect, use, and protect your information. By using our services, you consent to our data practices as described in our Privacy Policy.
12. Third-Party Services and Links
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for:
- Content or practices of external websites
- Privacy policies of third-party services
- Transactions with external merchants
- Quality or reliability of third-party services
13. Google Ads and Business Policy Compliance
13.1 Advertising Standards
Our advertising practices comply with Google Ads policies:
- All advertising claims are truthful and substantiated
- Product images and descriptions are accurate
- Pricing information is current and transparent
- No misleading or deceptive practices
- Clear identification of sponsored content
13.2 Business Information Accuracy
We maintain accurate business information across all platforms:
- Current business hours and location
- Accurate contact information
- Up-to-date service descriptions
- Transparent pricing and policies
14. Force Majeure
We shall not be liable for any failure to perform due to events beyond our reasonable control including but not limited to:
- Natural disasters and weather events
- Government actions or regulations
- Labor strikes or shortages
- Supply chain disruptions
- Technical failures or cyber attacks
15. Governing Law and Jurisdiction
These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts of Harris County, Texas.
16. Dispute Resolution
16.1 Informal Resolution
Before pursuing formal legal action, parties agree to attempt informal resolution by contacting our customer service team.
16.2 Binding Arbitration
For disputes exceeding $1,000, parties agree to binding arbitration under the American Arbitration Association rules, except for claims involving intellectual property or injunctive relief.
17. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. We will notify users of material changes by:
- Email notification to registered users
- Prominent website notices
- Updated effective dates
Continued use after changes constitutes acceptance of modified terms.
18. Termination
We may terminate or suspend your access immediately, without prior notice, for conduct that we believe:
- Violates these terms
- Is harmful to other users or our business
- Violates applicable laws
- Is otherwise objectionable
19. Severability and Entire Agreement
If any provision of these terms is found unenforceable, the remaining provisions will remain in full effect. These terms, together with our Privacy Policy, constitute the entire agreement between you and WoodHaven.
20. Contact Information
For questions about these Terms & Conditions, please contact us:
- Email: legal@woodhaven.online
- Phone: (832) 395-7000
- Mail: WoodHaven Legal Department, 3600 Memorial Dr, Houston, Texas 77019
- Business Hours: Monday-Saturday, 9:00 AM - 6:00 PM CST
- Response Time: We respond to legal inquiries within 5-7 business days
Important Notice: These Terms & Conditions are legally binding. Please read them carefully and contact us if you have any questions before using our services.